Duration: 2 days

For staff with regular direct customer contact. Typically, technicians involved with installations, implementations, ‘break-fix’ support or any other staff members having direct customer interaction. This School is aimed at any non-sales related discipline having regular direct contact with customers thereby directly affecting the ‘customer experience’

Duration: 1 day

Back-office staff such as Human Capital, Finance, Admin etc. who have indirect contact with customers and who need to understand the importance of looking after the ‘internal customer’. The theme of the School is ‘If you’re not looking after a customer, you better be looking after someone who is’