Customer Service Schools
Two Schools are offered for the development of a ‘Customer Centric Service’ culture amongst all the non-sales related staff of an organisation:
Customer Service School
Duration: 2 days
For staff with regular direct customer contact. Typically, technicians involved with installations, implementations, ‘break-fix’ support or any other staff members having direct customer interaction. This School is aimed at any non-sales related discipline having regular direct contact with customers thereby directly affecting the ‘customer experience’
Customer Orientation School
Duration: 1 day
Back-office staff such as Human Capital, Finance, Admin etc. who have indirect contact with customers and who need to understand the importance of looking after the ‘internal customer’. The theme of the School is ‘If you’re not looking after a customer, you better be looking after someone who is’
Find out more or book a workshop by filling in the contact form:
Stratham Bryce International
Tel: +27 (0) 83 453 4788
Email: info@strathambryce.com
The Annex,
1184 Beechwood Close,
Dainfern Golf Estate,
Johannesburg